Hello FIFA V, Bye-Bye Boyfriend

So I bought Fifa for Dan on Friday but it only came yesterday. He spent a whole 4 hours on it yesterday and I just got bored so I went in the bedroom and ended up sleeping.

Every chance he gets, he's on it! My weekend has been spent literally watching him play FIFA. I go to the bathroom, come back and BOOM FIFA is on.

I feel sorry for any other girl living with their other half who likes xbox games and football.

He did cook me yummy dinner though, so I'll let him off.

EE should be NN

Yeah, EE, that's exactly how I say it when I'm becoming wound up just talking to people about your network. You know, when I'm spreading the word about your crap service, except the (take a breath) bit is sometimes filled with profanities.

So then, this post has been long overdue.

The new phone network EE (Everything, Everywhere (more formally known to myself and many other pissed off customers as NN (Nothing, Nowhere))) has recently established itself on the market, combing both Orange and t-Mobile for a 'better' and 'more reliable service'.

I've been an Orange customer since getting my very first samsung pay as you go phone  when I was about 13. I've never had a problem with Orange until they merged to create EE. Since the merge, the company has gone so fast down hill, faster than Miley Cyrus coming back down her mountain. 


Here's a list of just a few things that I have personally experienced from their terrible, poor and lacking service;

• Crap customer service (see the following)

• Customer service representatives (CSR's) that deliberately hang up on you

• CSR's that offer a call back which is never received

• CSR's that don't know what day of the week it is never mind what company they work for

• CSR's that can't read simple instructions from your account and sending you to an Android department instead of an Apple department.

A-N-D-R-O-I-D  A-P-P-L-E

Yep, I can clarify that they are two very different words. 

To continue ...

• CSR's saying completely different things and contradicting each other. For example, one said there 

  was a update needed on my phone and there is no signalling fault in the area, and another saying that

  there has been for over a week - and both in the space of an hour. Wow. 

• Rude and incapable staff in-store whom also contradict each other. 

• CSR's lying to get you to put you onto another department because they are so unskilled they don't

   know what else to do (some do hang up the phone as previously mentioned)

• Being put onto CSR's that can't speak clear and concise English and therefore having severe difficulty

  in trying to decipher what they are saying, asking them to constantly repeat themselves which takes

  more time than actually getting the issue addressed

• Admin which are unable to write back to a simple black and white letter after a generous 4 weeks

  despite sent special (and expensive) signed for delivery.

• Somehow having the time to send letters about switching broadband to them but not having time to

  respond to my letter.

• CSR's saying it my phone that is faulty. Two things EE,

    - Apple has run a diagnostic on the handset and nothing showed up

    - If the handset is faulty, surely you should stop giving out faulty handsets or replace those which

      appear faulty (FREE OF CHARGE)

• CSR's that say I have to pay a charge to leave the company and terminate my contract despite my

  consumer rights being breached formally known as the 'Supply of Goods Act 1982'

• Unable to be put through to a manager because there are none available

Now, I am not someone to complain and get all arsey but seriously EE, you are the worst complained about phone company in the whole of the UK. Why don't you find the time to address these issues instead of proceeding to taking money and not delivering a service to your customers?

As a customer of EE, I say to browsing, looking for a contract customers, not to even consider EE. For existing customers (which I am sorry to say that I am), do not renew your contract once it meets its end. Go with a rival company which offers better customer service and with a company that actually delivers its service.

For now, I can safely say the EE, Everything Everywhere (NN, Nothing, Nowhere) is the most incapable phone company ever to grace the phone company market with its presence.

Also, EE, I'm still waiting on a letter response from yourselves. 

Unbelievable.

This guy.

Just a quick post about how much this guy is so great.

On every level, he is just a wonderful person.

He is an inspiration to me to constantly do better and be the best person I can be.

Thank you Daniel.

Sunsets

These are just a few of the most gorgeous sunsets that Dan and I get to see outside our flat window in London. Lovely eh? :)

Timbergram Postcard Prints!!

In April & May 2013, I was asked by the Creative Director at Timbergram to create some original designs for them. I produced two sets of designs for their new 2013 collection. 

Don't they look lovely?! :) 

You can see my previous post here about my work being featured at the Timbergram Stall in Earl's Court in May! 

Bumble Bee + Coffee = Happy Ruthay

Today a bumble bee joined me for coffee. He was soft and fuzzy :)

That's all :)

Am I going to be published?! ... An Anthology of Typewriter Art by Barrie Tullet

I was thrilled to recieve an email yesterday from my former Graphic Design tutor, Barrie. I received an email a few months ago asking if my work can be featured in his book 'An Anthology of Typewriter Art'. Of course, I was over the moon and sent my work across.

Then a few weeks later I received an email saying the copyright might not be cleared for the extract of text that I used from the book and they were waiting for confirmation from the publishers. It didn't look too good.

But behold! Yesterday the copyright was cleared and I will now be definitely featured in the book. 
The print run will be approximately 10,000 and it's expected to be published in April 2014 by Laurence King Publishing 'now recognised as one of the world's leading publishers of books on the creative arts.' 

I'm absolutely thrilled to bits and so honoured to be asked to be a part of it.

I won't give away the photograph of the typographic piece I created because I don't want to spoil the surprise ;)

Watch this space!!